/* As cores de marca (--primaria, --destaque e derivadas) são definidas pelo app.js
   a partir da tela Aparência. Os valores abaixo são o padrão antes de carregar. */
:root {
  --primaria: #1f3a5f;
  --primaria-2: #2b4c78;
  --primaria-escura: #14263f;
  --primaria-texto: #ffffff;
  --primaria-suave: #e9eef5;
  --acao: #1f3a5f;
  --acao-2: #2b4c78;
  --acao-texto: #ffffff;
  --destaque: #c9973b;
  --destaque-texto: #ffffff;
  --destaque-suave: #f6ecd8;
  --fundo: #f5f4f1;
  --cartao: #ffffff;
  --texto: #1d2430;
  --suave: #667085;
  --borda: #e4e1da;
  --verde: #2f7d4f;
  --verde-claro: #e3f3e8;
  --vermelho: #b42318;
  --vermelho-claro: #fdecea;
  --laranja: #b54708;
  --laranja-claro: #fff1e0;
  --bolha-saida: #dcf3e3;
  --raio: 10px;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--texto);
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--fundo); }
[hidden] { display: none !important; }
h1 { font-size: 1.35rem; margin: 0 0 4px; }
h2 { font-size: 1.02rem; margin: 0 0 12px; }
h3 { font-size: .92rem; margin: 0 0 8px; }
p.desc { color: var(--suave); margin: 0 0 20px; font-size: .92rem; }
a { color: var(--primaria-2); }

/* ---------- ícones (sempre uma cor: herdam a cor do texto) ---------- */
.ico { width: 18px; height: 18px; flex: none; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; vertical-align: -3px; }
.ico.p { width: 15px; height: 15px; vertical-align: -2px; }
.ico.g { width: 22px; height: 22px; }

/* ---------- botões e formulários ---------- */
.btn { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--borda); background: #fff; color: var(--texto); padding: 8px 14px; border-radius: 8px; cursor: pointer; font: inherit; font-size: .9rem; white-space: nowrap; text-decoration: none; }
.btn:hover { background: #faf9f6; }
.btn.primario { background: var(--acao); border-color: var(--acao); color: var(--acao-texto); }
.btn.primario:hover { background: var(--acao-2); border-color: var(--acao-2); }
.btn.destaque { background: var(--destaque); border-color: var(--destaque); color: var(--destaque-texto); }
.btn.perigo { color: var(--vermelho); border-color: #f1c4bf; }
.btn.pequeno { padding: 4px 10px; font-size: .82rem; }
.btn.icone { padding: 5px; color: var(--suave); }
.btn.icone:hover { color: var(--texto); }
.btn:disabled { opacity: .5; cursor: default; }
button.link { background: none; border: 0; color: inherit; text-decoration: underline; cursor: pointer; padding: 0; font: inherit; }
label { display: block; font-size: .85rem; font-weight: 600; color: #344054; margin-bottom: 14px; }
label small, .ajuda { font-weight: 400; color: var(--suave); }
.ajuda { display: block; font-size: .8rem; margin-top: 4px; }
input, textarea, select { display: block; width: 100%; margin-top: 6px; padding: 9px 11px; border: 1px solid var(--borda); border-radius: 8px; font: inherit; font-size: .95rem; background: #fff; color: var(--texto); }
textarea { resize: vertical; min-height: 80px; line-height: 1.45; }
input:focus, textarea:focus, select:focus { outline: 2px solid var(--primaria-suave); border-color: var(--primaria-2); }
input[type=color] { padding: 2px; height: 40px; cursor: pointer; }
label.check { display: flex; align-items: center; gap: 8px; font-weight: 500; }
label.check input { width: auto; margin: 0; }
.linha { display: flex; gap: 12px; flex-wrap: wrap; }
.linha > * { flex: 1 1 160px; }
.acoes { display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap; align-items: center; }
.erro { color: var(--vermelho); font-size: .88rem; min-height: 1em; margin: 0 0 10px; }

/* ---------- marca ---------- */
.marca { display: flex; align-items: center; gap: 10px; padding: 0 8px 18px; min-width: 0; }
.marca strong { display: block; font-size: .98rem; line-height: 1.2; overflow: hidden; text-overflow: ellipsis; }
.marca small { font-size: .78rem; opacity: .72; }
.marca-icone { width: 40px; height: 40px; flex: none; display: grid; place-items: center; border-radius: 10px; background: var(--destaque); color: var(--destaque-texto); overflow: hidden; }
.marca-icone img { width: 100%; height: 100%; object-fit: contain; background: #fff; }
.marca-icone .ico { width: 22px; height: 22px; stroke-width: 2.4; }

/* ---------- login ---------- */
.login { min-height: 100%; display: grid; place-items: center; padding: 16px; background: linear-gradient(160deg, var(--primaria) 0%, var(--primaria-escura) 100%); }
.login-card { background: #fff; padding: 32px; border-radius: 14px; width: min(380px, 100%); box-shadow: 0 20px 50px rgba(0,0,0,.25); }
.login-card .btn { width: 100%; padding: 11px; justify-content: center; }
.marca.grande { padding: 0 0 22px; }
.marca.grande strong { font-size: 1.1rem; }
.marca.grande small { color: var(--suave); opacity: 1; }

/* ---------- layout ---------- */
.app { display: grid; grid-template-columns: 252px minmax(0, 1fr); height: 100%; }
.lateral { border-right: 1px solid color-mix(in srgb, var(--primaria-texto) 10%, transparent); background: var(--primaria); color: var(--primaria-texto); display: flex; flex-direction: column; padding: 18px 12px; overflow-y: auto; }
nav a { display: flex; align-items: center; gap: 10px; padding: 8px 12px; border-radius: 8px; color: inherit; opacity: .82; text-decoration: none; font-size: .91rem; margin-bottom: 2px; }
nav a:hover { opacity: 1; background: color-mix(in srgb, var(--primaria-texto) 8%, transparent); }
nav a.ativo { opacity: 1; background: color-mix(in srgb, var(--primaria-texto) 15%, transparent); font-weight: 600; }
nav .secao { display: block; font-size: .7rem; text-transform: uppercase; letter-spacing: .06em; opacity: .55; padding: 14px 12px 6px; }
.badge { margin-left: auto; background: var(--destaque); color: var(--destaque-texto); border-radius: 99px; font-size: .72rem; padding: 1px 7px; font-weight: 700; }
.rodape-lateral { margin-top: auto; padding: 14px 8px 0; font-size: .8rem; border-top: 1px solid color-mix(in srgb, var(--primaria-texto) 14%, transparent); }
.rodape-lateral > * { opacity: .8; }
.usuario span { display: block; font-weight: 600; margin-bottom: 2px; }
.status-sec { margin-bottom: 10px; display: flex; align-items: center; gap: 6px; }
.status-sec::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; opacity: .4; }
.status-sec.aberta::before { background: #4ade80; opacity: 1; }
.conteudo { overflow-y: auto; padding: 26px 30px; min-width: 0; }
.cartao { background: var(--cartao); border: 1px solid var(--borda); border-radius: var(--raio); padding: 20px; margin-bottom: 18px; }
.vazio { color: var(--suave); text-align: center; padding: 40px 10px; font-size: .92rem; }
.cab { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }

/* ---------- tags ---------- */
.tag { display: inline-block; font-size: .7rem; font-weight: 700; padding: 2px 7px; border-radius: 99px; flex: none; white-space: nowrap; }
.tag.aguardando, .tag.nova { background: var(--laranja-claro); color: var(--laranja); }
.tag.humano, .tag.agendada { background: var(--verde-claro); color: var(--verde); }
.tag.bot, .tag.concluida, .tag.neutra { background: #eef0f3; color: #475467; }
.tag.em_contato { background: var(--primaria-suave); color: var(--primaria-2); }
.tag.cancelada { background: var(--vermelho-claro); color: var(--vermelho); }
.naolidas { background: var(--verde); color: #fff; border-radius: 99px; font-size: .7rem; padding: 1px 7px; font-weight: 700; }

/* ---------- atendimentos ---------- */
.atend { display: grid; grid-template-columns: 320px minmax(0, 1fr); height: calc(100vh - 52px); border: 1px solid var(--borda); border-radius: var(--raio); background: #fff; overflow: hidden; }
.lista-conv { min-width: 0; border-right: 1px solid var(--borda); display: flex; flex-direction: column; min-height: 0; }
.lista-topo { padding: 12px; border-bottom: 1px solid var(--borda); }
.lista-topo input { margin: 0 0 8px; }
.filtros { display: flex; gap: 4px; }
.filtros button { flex: 1; border: 1px solid var(--borda); background: #fff; border-radius: 6px; padding: 5px; font-size: .8rem; cursor: pointer; }
.filtros button.ativo { background: var(--acao); color: var(--acao-texto); border-color: var(--acao); }
.convs { overflow-y: auto; flex: 1; }
.conv { display: block; width: 100%; text-align: left; border: 0; background: none; border-bottom: 1px solid #f0eee9; padding: 11px 14px; cursor: pointer; font: inherit; }
.conv:hover { background: #faf9f6; }
.conv.sel { background: var(--destaque-suave); }
.conv-l1, .conv-l2 { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.conv-l2 { margin-top: 3px; }
.conv-nome { min-width: 0; font-weight: 600; font-size: .92rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-hora { font-size: .74rem; color: var(--suave); flex: none; }
.conv-prev { min-width: 0; flex: 1; font-size: .82rem; color: var(--suave); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.chat-topo { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--borda); flex-wrap: wrap; }
.chat-topo strong { display: block; }
.chat-topo small { color: var(--suave); }
.msgs { flex: 1; overflow-y: auto; padding: 18px; background: #efeae2; display: flex; flex-direction: column; gap: 6px; }
.msg { max-width: min(560px, 80%); padding: 8px 11px 6px; border-radius: 9px; font-size: .9rem; line-height: 1.4; white-space: pre-wrap; word-wrap: break-word; box-shadow: 0 1px 1px rgba(0,0,0,.06); }
.msg.entrada { background: #fff; align-self: flex-start; }
.msg.saida { background: var(--bolha-saida); align-self: flex-end; }
.msg.saida.bot { background: #eef1f6; }
.msg .meta { display: flex; justify-content: flex-end; align-items: center; gap: 4px; font-size: .7rem; color: var(--suave); margin-top: 3px; }
.msg .meta .ico { width: 12px; height: 12px; }
.dia { align-self: center; font-size: .74rem; background: #fff; color: var(--suave); padding: 3px 10px; border-radius: 6px; margin: 6px 0; }
.compor { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--borda); align-items: flex-end; background: #fff; }
.compor textarea { margin: 0; min-height: 44px; max-height: 160px; }
.aviso-modo { padding: 8px 16px; font-size: .84rem; background: var(--destaque-suave); color: #5c4a26; border-bottom: 1px solid var(--borda); }
.voltar-lista { display: none !important; }

/* ---------- tabelas ---------- */
.tabela { width: 100%; border-collapse: collapse; font-size: .9rem; }
.tabela th { text-align: left; font-size: .74rem; text-transform: uppercase; letter-spacing: .03em; color: var(--suave); padding: 8px 10px; border-bottom: 1px solid var(--borda); }
.tabela td { padding: 10px; border-bottom: 1px solid #f0eee9; vertical-align: top; }
.tabela tr:last-child td { border-bottom: 0; }
.rolagem { overflow-x: auto; }
.pre { white-space: pre-wrap; font-size: .86rem; color: #475467; }
.respostas { margin: 0; font-size: .86rem; display: grid; grid-template-columns: auto 1fr; gap: 2px 10px; }
.respostas dt { color: var(--suave); }
.respostas dd { margin: 0; }

/* ---------- editor de fluxo ---------- */
.barra-fluxo { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; background: #fff; border: 1px solid var(--borda); border-radius: var(--raio); padding: 12px 16px; margin-bottom: 16px; }
.barra-fluxo .situacao { display: flex; align-items: center; gap: 8px; font-size: .88rem; }
.problemas { margin: 0 0 16px; padding: 10px 14px 10px 34px; background: var(--laranja-claro); color: #7a3a07; border-radius: 8px; font-size: .86rem; }
.problemas li { cursor: pointer; }
.editor-fluxo { display: grid; grid-template-columns: minmax(260px, 360px) minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.editor-fluxo > .cartao { margin: 0; }
.arvore { list-style: none; margin: 0; padding: 0; }
.arvore .arvore { padding-left: 16px; margin-left: 11px; border-left: 1px dashed var(--borda); }
.no { display: flex; align-items: center; gap: 8px; padding: 6px 6px 6px 8px; border-radius: 7px; cursor: pointer; font-size: .9rem; min-width: 0; }
.no:hover { background: #f6f5f2; }
.no.sel { background: var(--primaria-suave); }
.no .num { font-size: .75rem; font-weight: 700; color: var(--suave); min-width: 14px; text-align: right; }
.no .ico { color: var(--primaria-2); }
.no .tit { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.no.oculto .tit, .no.oculto .ico { opacity: .45; }
.no .mover { display: none; gap: 0; }
.no:hover .mover, .no.sel .mover { display: flex; }
.no .mover button { border: 0; background: none; padding: 2px; cursor: pointer; color: var(--suave); border-radius: 4px; }
.no .mover button:hover { background: #e9e7e2; color: var(--texto); }
.add-opcao { display: flex; align-items: center; gap: 6px; border: 0; background: none; color: var(--primaria-2); font: inherit; font-size: .84rem; padding: 6px 8px; cursor: pointer; border-radius: 6px; }
.add-opcao:hover { background: var(--primaria-suave); }
.tipos { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; margin: 6px 0 16px; }
.tipo { display: flex; gap: 8px; align-items: flex-start; border: 1px solid var(--borda); border-radius: 8px; padding: 9px 10px; cursor: pointer; background: #fff; text-align: left; font: inherit; color: var(--texto); }
.tipo .ico { color: var(--primaria-2); margin-top: 1px; }
.tipo b { display: block; font-size: .85rem; }
.tipo span { font-size: .75rem; color: var(--suave); line-height: 1.3; }
.tipo.sel { border-color: var(--acao); box-shadow: 0 0 0 1px var(--acao); background: var(--primaria-suave); }
.tipo:disabled { cursor: default; opacity: .55; }
.pergunta { border: 1px solid var(--borda); border-radius: 8px; padding: 12px; margin-bottom: 10px; background: #fcfbf9; }
.pergunta-cab { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; font-size: .82rem; font-weight: 700; color: var(--suave); }
.pergunta label { margin-bottom: 10px; }
.info { display: flex; gap: 10px; padding: 12px 14px; background: var(--primaria-suave); border-radius: 8px; font-size: .88rem; margin-bottom: 16px; }
.info .ico { color: var(--primaria-2); margin-top: 1px; }
.previa { position: sticky; top: 0; }
.tela-cel { border: 1px solid var(--borda); border-radius: 16px; overflow: hidden; background: #efeae2; }
.tela-cel .topo-cel { display: flex; align-items: center; gap: 8px; background: var(--primaria); color: var(--primaria-texto); padding: 10px 12px; font-size: .88rem; font-weight: 600; }
.tela-cel .topo-cel .marca-icone { width: 28px; height: 28px; border-radius: 50%; }
.tela-cel .topo-cel .marca-icone .ico { width: 15px; height: 15px; }
.tela-cel .msgs { min-height: 260px; max-height: 520px; padding: 12px; }
.tela-cel .msg { max-width: 92%; font-size: .84rem; }

/* ---------- aparência ---------- */
.paletas { display: grid; grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); gap: 10px; margin-bottom: 18px; }
.paleta { border: 1px solid var(--borda); border-radius: 9px; padding: 8px; cursor: pointer; background: #fff; font: inherit; font-size: .8rem; text-align: left; color: var(--texto); }
.paleta .cores { display: flex; height: 34px; border-radius: 6px; overflow: hidden; margin-bottom: 6px; }
.paleta .cores i { flex: 3; } .paleta .cores i + i { flex: 1; }
.paleta.sel { border-color: var(--acao); box-shadow: 0 0 0 1px var(--acao); }
.logo-area { display: flex; gap: 14px; align-items: center; flex-wrap: wrap; }
.logo-area .marca-icone { width: 64px; height: 64px; border-radius: 14px; }
.logo-area .marca-icone .ico { width: 32px; height: 32px; }
.aviso-contraste { color: var(--laranja); font-size: .82rem; margin: -6px 0 12px; }

/* ---------- WhatsApp / simulador ---------- */
.qr { display: grid; place-items: center; padding: 10px; }
.qr img { width: 260px; height: 260px; image-rendering: pixelated; border: 1px solid var(--borda); border-radius: 8px; }
.estado { display: inline-flex; align-items: center; gap: 6px; font-weight: 600; }
.estado::before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: #98a2b3; }
.estado.open::before { background: #22c55e; }
.estado.connecting::before { background: #f59e0b; }
.estado.close::before, .estado.erro::before { background: var(--vermelho); }
.celular { max-width: 420px; height: 600px; border: 1px solid var(--borda); border-radius: 18px; overflow: hidden; display: flex; flex-direction: column; background: #fff; }
.celular .chat-topo { background: var(--primaria); color: var(--primaria-texto); }
.celular .chat-topo small { color: inherit; opacity: .75; }
.atalhos { display: flex; gap: 6px; flex-wrap: wrap; padding: 8px 12px 0; background: #fff; }

/* ---------- modal / toast ---------- */
dialog { border: 0; border-radius: 12px; padding: 0; width: min(560px, calc(100% - 32px)); box-shadow: 0 20px 60px rgba(0,0,0,.25); }
dialog::backdrop { background: rgba(16,24,40,.45); }
dialog form { padding: 22px; }
.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); display: flex; align-items: center; gap: 8px; background: #1d2430; color: #fff; padding: 10px 18px; border-radius: 8px; font-size: .9rem; z-index: 50; box-shadow: 0 8px 24px rgba(0,0,0,.2); max-width: calc(100% - 32px); }
.toast.erro { background: var(--vermelho); }

/* ---------- telas médias ---------- */
@media (max-width: 1280px) {
  .editor-fluxo { grid-template-columns: minmax(240px, 320px) minmax(0, 1fr); }
  .previa { grid-column: 2; position: static; }
}

/* ---------- celular / telas pequenas ---------- */
@media (max-width: 860px) {
  .app { grid-template-columns: minmax(0, 1fr); grid-template-rows: auto 1fr; }
  .lateral { padding: 10px 16px; }
  .marca { padding: 0 0 8px; }
  nav { display: flex; gap: 4px; overflow-x: auto; padding-bottom: 6px; }
  nav a { white-space: nowrap; margin: 0; }
  nav .secao { display: none; }
  .rodape-lateral { display: flex; justify-content: space-between; gap: 10px; padding-top: 8px; }
  .status-sec { margin: 0; font-size: 0; }
  .status-sec::before { width: 10px; height: 10px; }
  .conteudo { padding: 16px; }
  .atend { grid-template-columns: minmax(0, 1fr); height: calc(100vh - 170px); }
  .atend.com-chat .lista-conv { display: none; }
  .atend:not(.com-chat) .chat { display: none; }
  .voltar-lista { display: inline-flex !important; }
  .msg { max-width: 90%; }
  .editor-fluxo { grid-template-columns: minmax(0, 1fr); }
  .previa { grid-column: auto; }
}